Frequently Asked Questions
Everything you need to know about shopping at the CONVERSE Official Online Store.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 7-day unconditional return policy for products in their original, unworn condition with all tags and packaging intact. Please initiate returns through your account dashboard.
How do I determine my correct size?
Converse sizing may vary by silhouette. We recommend checking our Size Guide located on each product page, which includes detailed measurements in centimeters for the best fit.
What payment methods do you accept?
The CONVERSE Official Online Store accepts major payment platforms including Alipay, WeChat Pay, and most standard credit or debit cards.
Are the products on the website authentic?
As the official online store, we guarantee that 100% of the products sold on our platform are authentic Converse merchandise.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. You can cancel an order within 30 minutes of placement; otherwise, you will need to follow our standard return process after receiving the item.